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Effective Date: May 21, 2025
TMEC Services | https://tmecservices.com.au

TMEC Services (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, store, and protect your personal information.

1. What Information We Collect

We may collect personal information such as:

  • Your full name

  • Email address

  • Phone number

  • Residential or installation address

  • Details about your energy usage or property

  • Any communication or feedback you send us

We also collect non-personal data such as:

  • Website usage data (via cookies and analytics tools)

  • IP addresses

  • Referral sources

2. How We Collect Information

We may collect your information through:

  • Online forms and quote submissions

  • Website enquiries or contact forms

  • Phone calls and emails

  • Facebook lead ads and other advertising platforms

  • Cookies, tracking pixels, and Google Analytics

3. Why We Collect Your Information

We collect and use your information to:

  • Provide quotes and respond to enquiries

  • Assess eligibility for rebates or services

  • Process installations and appointments

  • Send service updates or promotional offers (with your consent)

  • Improve our website and user experience

  • Comply with legal obligations

4. How We Protect Your Information

We take data protection seriously and implement reasonable measures to protect your personal information from misuse, loss, or unauthorised access. This includes:

  • SSL encryption on our website

  • Secure internal systems and staff training

  • Limited access to sensitive data

5. Disclosure to Third Parties

We will never sell or rent your personal data. We may share your information with trusted third-party service providers where necessary to deliver our services (e.g. installers, rebate processors, CRM or email providers), or if required by law.

6. Cookies & Third-Party Tracking

Our website may use cookies, Facebook pixels, Google Ads, and similar technologies to improve your experience and track ad performance. You can disable cookies via your browser settings.

7. Your Rights & Complaints

If you have a concern or complaint about your privacy, please contact us directly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

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